VALUES

andy and michel saillant.jpeg

LaVallee’s Dozen: 12 Values We Live By

  1. Trust and Respect for people at all levels. Let honesty and integrity guide your words and actions. Every encounter with workers, vendors, suppliers and customers is a new opportunity to build trust and foster loyalty.
  2. Teamwork that supports the efforts of your associates, and encourages them to do their best. You can run with the ball, but it takes a team to win the game.
  3. Empowerment to make a difference, no matter what your role is in the organization. Take initiative, make decisions and demonstrate leadership.
  4. Personal Growth as you help grow the company. Own the company vision, and share your views. Your concerns and opinions matter to everyone in the organization.
  5. Optimism about your job energizes others. Enthusiasm is contagious, so take pride in your work, be cheerful, and have fun.
  6. Customer Service that always exceeds customer expectations. Think “yes” and go the extra mile to make it happen. Let a smile be your calling card with every customer interaction.
  7. Commitment to doing great work, regardless of obstacles. It is the key to your success, and the success of the company. 
  8. Dependability to customers and coworkers alike. Be prompt, courteous, and respectful of others’ time.
  9. Quality is everyone’s responsibility. The impression you make on customers and vendors is a lasting one, and reflects the company’s image.
  10. Efficiency in our operations adds value to everything we do. Our number one goal is to make it easy for customers to do business with us.
  11. Preparation and Presentation of what we make, what we do, and who we are. Your words, actions and appearance determine our reputation and our success.
  12. Safety begins with you. Keep our facilities and equipment neat, clean and in safe working order. Use equipment with care and be mindful of others.